Customized/Decorated goods are not returnable/exchangeable. All shortages or damaged goods must be reported within 72 hours of receipt.
You can return or exchange undecorated, unworn apparel. Both exchanges and returns are dealt with in a similar manner. Goods may not be returned/exchanged without a valid return authorization (RA) number and must be in like-new condition. Returns/Exchanges must be done within 30 days of the purchase. Returns/Exchanges are subject to a 15% restocking charge. (Some apparel items may have a restocking charge as high as 20%). In the event that a returned item has any packaging, parts, manuals, warranty documents or any other items missing, the return may be refused or we may deduct the value of the missing piece(s).
We reserve the right to refuse a return if the product is found to be used and not in "like new condition"
Initial cost of shipping is not refundable. Customer is responsible for the shipping charges to send the goods back.
Arbitrary Returns: In the event of a customer returning an order or a part of an order arbitrarily without obtaining a valid "return authorization", customer agrees to pay any cost of return shipping charges. If customer doesn't pay return charges when shipping, cost will be deducted from the eligible refund amount.